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Knowledgebase

Pre - Sales Inquiries
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Is cod available ?

Category: Pre - Sales Inquiries

Yes, COD is available and please go through our COD policy.

How can i place a bulk order ?

Category: Pre - Sales Inquiries

For bulk order, you can directly reach us through mail or WhatsApp. Mail us on b2b@roboelements.com and WhatsApp on 8764444001 and send us your requirements. Our sales team will reply to you as soon a...

How i will get GST credit ?

Category: Pre - Sales Inquiries

Please go through our GST policy.

How to track the order ?

Category: Post Sales Inquiries

You can track your order through the link: https://tracking.shiprocket.co/. Mention your order id and you can know where your order is and when it will be delivered to you. If it is showing as order I...

How much time it will take to deliver order ?

Category: Pre - Sales Inquiries

It takes 2 to 7 working days that completely depends on your location. For Delhi, Bangalore, Pune, Chennai, Kolkata and all the major cities, it takes 2-4 working days and for Punjab, it takes 48 hour...

What courier services do you use ?

Category: Pre - Sales Inquiries

We use Bluedart, FedEx, delivery, Ecomexpress, and Indian post. The courier service provided by us completely depends on your location and the shipping service you choose.    

What if i got wrong product or not as described ?

Category: Pre - Sales Inquiries

You can report us within 2 days of delivery of the product. We will either reship or refund depending on your choice and availability of product.

How our data is secured ?

Category: Pre - Sales Inquiries

Go through our privacy policy. That will be more clear.

How do you ensure about packaging ?

Category: Pre - Sales Inquiries

We use corrugated boxes only as electronics products are dedicated and cannot be safe in poly-bags. We use bubble wrap inside to make it safer. To open safely and without any hassle, we use rubber ban...

Will i get all the products in one package or different?

Category: Pre - Sales Inquiries

We dispatch all the items in one package. But there are some cases where we ship in different packages• If the dimension of a product is completely different.• Any product is not available and the cus...

What is shipping charges ?

Category: Pre - Sales Inquiries

There are two different shipping charges, Economy shipping @ ₹49 and Express shipping @ ₹55. You can choose according to your preference.    

Why there is two shipping charges and what is the difference between those 2 ?

Category: Pre - Sales Inquiries

There is not so much difference between economy and express shipping. If you choose economy shipping then we mostly ship with FedEx and if express, then with Bluedart/Delhivery/Ecomxpress/FedEx Overni...


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